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This page sets out the legal terms that govern your account and use of dd jili, including eligibility, scope and your rights under our policy. Access to dd jili depends on local law and is available only where permitted in your region.
These terms form the agreement between you and dd jili when you open an account and use the platform. By creating an account, you confirm that you have read and accept what is written here. Availability of dd jili is subject to local law in the Philippines and in any other region where you access the platform — if local law does not permit access, these terms do not create a right to use the service. Where payments are involved — whether you fund your account through GrabPay, Coins. ph, or Bank Transfer — the terms on this page govern how dd jili handles those transactions at the platform level. Each payment method also operates under its own provider terms, which sit outside dd jili's control. Your account wallet reflects the state of completed transactions; records are visible after login in your transaction history. We update these terms when our policy changes. The version shown on this page is the current one. Continued use of your account after a change is published means you accept the updated terms. If you have a question about a specific change, reach the policy team through the contact route shown in the support section below.
GrabPay transactions processed through your dd jili account are subject to these terms at the platform level and GrabPay's own provider terms separately.
Coins. ph wallet transfers into your account are logged in your transaction history. Any dispute about the transfer amount should reference that record first.
Bank Transfer deposits are covered by dd jili's transaction policy. Processing timelines are governed by your bank; dd jili records the credit when it is confirmed.
Not every part of your experience on dd jili falls under a single policy document. This section draws the line clearly so you know exactly what these terms govern and what sits outside them.
These terms govern your right to open, use and close an account on dd jili. Eligibility depends on local law and the region you access from. Where local law does not permit access, the account cannot be operated under these terms.
All credits and debits processed through your dd jili wallet — whether funded by GrabPay, Coins. ph or Bank Transfer — fall within this policy's scope. The record shown in your account history is the authoritative log.
Game titles, promotional content and interface text published on dd jili are covered by our content and intellectual property terms. You may not copy, reproduce or redistribute site content without written permission.
Payment providers, game studios and any linked external service operate under their own terms. dd jili is not responsible for third-party terms, and this policy does not extend to services outside the platform.
Under our policy, you have clear, actionable rights over your information and transaction records. You can review your full transaction history at any time after login — the history log shows every credit and debit against your wallet, including GrabPay, Coins. ph and Bank Transfer entries. If any record appears incorrect, the first step is to note the transaction ID shown in the log and raise it through the support channel. You may also update your registered account details — name, contact number, email address — by going to account settings after login and following the fields shown there. Changes to identity details may require verification steps as described on that screen. You do not need to contact support for routine detail updates, but if the system flags an issue with a change, support can assist. Any question about how your data is held or used under this policy can be directed to our policy contact, whose route is listed in the support section.
Your full transaction history is accessible after login. Each entry shows the payment method used, the amount and the status — screenshot it for your own records at any time.
Update your registered name, email or contact number in account settings. Verification may be required for identity-sensitive changes, as shown on that screen.
If a transaction record or account detail does not match what you expect, note the transaction ID and contact support with that reference. The policy team can clarify any specific term on request.
You may request closure of your dd jili account through the support channel. Any confirmed wallet balance at the time of closure is handled according to the withdrawal terms in your account.
If you have a question about these terms, a transaction dispute or a request to correct information, use one of the contact routes below. Include your account reference and, where relevant, the transaction ID from your history log — that shortens the time to resolution significantly.
Open the live chat widget from any page after login. For policy or account questions, state the nature of your query in the first message so it reaches the right team.
Send policy or transaction queries to our support email address shown in the Help section of your account. Attach a screenshot of the relevant transaction record where applicable.
The Help Centre in your account dashboard lists common policy questions and the steps to resolve them. Check there first for account-detail corrections and transaction status questions.
We take seriously how your information is stored and used. Here is how each key area of policy is managed on dd jili, so you know exactly what to expect and who to contact if something needs to change.
Account and transaction data is held for the period required by applicable law and our internal retention schedule. You can request a summary of the data held against your account by contacting support with your account reference.
dd jili uses cookies to maintain your session, remember your preferences and understand how the site is used. You can adjust cookie permissions through your browser settings; some features may not function fully if cookies are disabled.
Your account is protected by login credentials you set. We recommend a strong, unique password and keeping your contact details current so account recovery works smoothly. Do not share your login with anyone.
To ask us to correct, update or remove information held about you, contact the policy team via email support. State the specific change requested and include your account reference. We will respond following the steps in our data policy.
These are the questions we hear most often about our terms, account rights and data policy. If yours is not listed here, reach us through the support routes above.
These terms apply to anyone who opens an account on dd jili and accesses the platform. Eligibility depends on local law and the region you access from. Where local law does not allow access, these terms do not create a right to use the service.
Log in to your account and open the transaction history section. Every GrabPay, Coins. ph and Bank Transfer entry is listed there with a transaction ID, amount and status. You can screenshot or download the record for your own reference at any time.
Yes. Go to account settings after login and update the relevant fields. For identity-sensitive changes, a verification step may appear on screen — follow the instructions shown there. If the system flags an issue, contact support with your account reference.
We hold account registration data, transaction records and session data for the period required by applicable law and our retention schedule. To request a summary of your data, contact support by email and include your account reference in the message.
Note the transaction ID from your history log, then contact support through live chat or email. Include the ID, the payment method used — GrabPay, Coins. ph or Bank Transfer — and a brief description of the issue. The support team will follow the process set out in our terms.
We update the terms on this page when our policy changes. The current version is always what you see here. Continued use of your account after a change is published means you accept the updated terms. Check this page periodically to stay current.