dd jili Privacy Policy — How We Handle Your Information
This policy explains exactly what data dd jili collects when you use our platform, how we store it, and what choices you have over your own records. Your payment activity — including GrabPay, Coins. ph and Bank Transfer transactions — is part of that record, and we treat it with the same care as your account credentials.
Account data you control
GrabPay, Coins. ph & Bank Transfer records
Cookie and session transparency
Your right to review or correct data
POLICY SCOPE STATEMENT
What This Policy Covers and How It Applies
When you create an account with us, we collect the information you provide — your name, contact details and the credentials you choose. As you use the platform, we also record session data: which pages you visit, how long you stay and the device type you access from. Payment activity is logged separately. Every GrabPay transfer, Coins. ph deposit or Bank Transfer linked to your account produces a transaction record that stays in your account history. We use this data to process your transactions, respond to support requests and keep your account secure. We do not sell your personal information to third parties. Where we work with service providers — such as payment processors or platform infrastructure partners — those parties are contractually required to handle your data only for the purpose we specify. This policy applies to all access through dd jili and is governed by applicable law in the Philippines. Availability of our services depends on your location and local law. If you are in a region where access is restricted, this policy still applies to any data we may have received from you.
GrabPay transaction logs
Coins. ph deposit records
Bank Transfer history
Account login sessions
Device and browser activity
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies — and Where It Does Not
Not every data point on your screen originates from us. This section clarifies which areas fall inside our policy obligations and which sit with third-party providers. Understanding the boundary helps you know exactly who to contact when a question arises.
Your Account Access
Login activity, password changes and session tokens are fully within this policy. We control these records and you can request a review or correction through your account settings or by writing to our support channel.
Payment Transactions
GrabPay, Coins. ph and Bank Transfer records that appear in your account history are covered here. However, the payment network itself — GrabPay's own servers, your bank's records — operates under that provider's separate privacy terms, not ours.
Site Content and Games
Pages you browse on dd jili and games you open in our lobby generate session data we log. That data is covered by this policy. The game content itself is supplied by studios under separate agreements; we do not share your personal details with them.
Third-Party Links
If a page on our site links out to an external resource, that destination runs its own data practices. Once you leave dd jili, this policy no longer applies. We recommend checking any external site's own privacy terms before sharing information there.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have several concrete options available to you as someone whose data we hold. First, you can review your own account records at any time — log in, open your account history and check the transaction log to see every payment record we hold, including GrabPay and Coins. ph entries. If any personal detail is wrong — an incorrect contact number, a name spelled differently from your documents — you can update it directly in your profile settings or ask us to correct it by raising a support request. You can also ask what categories of data we hold on your account, and we will respond in writing. If you want us to delete your account data, you can submit a formal request; we will confirm what can be removed and what we are legally required to retain for a defined period. We will not keep data longer than necessary for the purpose it was collected.
Review Your Records
Open your account history after logging in to see every session, transaction and payment record we hold on your profile — no support ticket needed for a personal review.
Correct Account Details
Update your registered name, contact number or email directly in account settings. If you cannot edit a field yourself, raise a request and we will process the correction after verifying your identity.
Ask What We Hold
Submit a written request to our support channel and we will describe the categories of data linked to your account — without the need to state a specific legal basis for asking.
Request Data Removal
Ask us to delete your account data by contacting support. We will confirm which data can be removed immediately and which must be retained to meet legal or financial record-keeping requirements.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
Privacy questions should go directly to our support team. You can reach us through the channels below — use the one that suits your situation. For formal requests such as data deletion or written records of what we hold, email is the clearest path because it creates a written trail you can keep.
Email Support
Send your privacy request or account data question to our support email. Include your registered account name so we can locate your records quickly. We respond in writing and you keep the thread.
Live Chat
Use the chat window on dd jili for general privacy questions or to ask how to submit a formal request. Chat is available for real-time guidance; for record-keeping, follow up with an email.
Account Help Centre
Your account dashboard includes a help section with privacy-related articles covering data access, correction steps and cookie settings. Check there first — many questions are answered without needing to contact us.
HOW WE PROTECT DATA
Our Data Handling and Retention Practices
We apply access controls so that only the account systems and staff roles that need your data to process a request can reach it. Payment records — GrabPay, Coins. ph and Bank Transfer entries — are stored in a separate log that your account dashboard reads from, meaning the data you see in your history matches what we hold. Cookies on dd jili are limited to session management and basic analytics; you can adjust cookie preferences through your browser settings. We do not use tracking that persists across unrelated third-party sites. Data we no longer need for its original purpose is removed on a scheduled basis; the current retention schedule is available on request.
Account Security Controls
Access to your personal record is restricted to authenticated sessions only. Login attempts are logged and unusual access patterns trigger an account review before any data is shared or modified.
Cookie Management
We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage or clear cookies through your browser settings at any time — this does not delete your account data.
Payment Record Accuracy
Every GrabPay, Coins. ph and Bank Transfer transaction logged in your account history reflects the actual record in our system. If a figure looks wrong, raise it through support and we will cross-check the source entry.
Retention and Removal
We keep data only for as long as the purpose requires. After your account is closed and any required holding period has passed, personal data is deleted or anonymised. You can request the current retention schedule by contacting support.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About Our Privacy Policy
These are the questions we receive most often about how we collect, store and manage your data on dd jili. Each answer is specific to this platform and this policy.
What personal information does dd jili collect when I register?
We collect your name, email address, contact number and the login credentials you set. Once you add a payment method — GrabPay, Coins. ph or Bank Transfer — those details are linked to your account profile and stored in our payment records system.
Can I see all the data dd jili holds about me?
Yes. Log in to your account and open the account history section to see your session logs and transaction records. For a full written summary of all data categories we hold, send a request to our support email and we will reply in writing.
How do I correct wrong information on my account?
Most fields — contact number, email address — can be updated directly in your account profile settings after logging in. If a field is locked or the change involves identity documents, raise a support request and we will process the correction after verifying your identity.
Does dd jili share my data with third parties?
We do not sell your data. We share it only with service providers — such as payment processors for GrabPay or Bank Transfer — who are contractually bound to use it only for the task we assign. Game studios supplying content to our lobby do not receive your personal information.
How does dd jili use cookies and can I turn them off?
We use session cookies to maintain your login and analytics cookies to track page performance. You can disable or clear cookies through your browser settings at any time. Disabling analytics cookies does not affect your ability to log in or view your account history.
How long does dd jili keep my account data after I close my account?
We retain certain records — particularly payment history for GrabPay, Coins. ph and Bank Transfer transactions — for the period required by applicable law or financial record-keeping obligations. After that period, data is deleted or anonymised. Contact support for the current schedule.
Who should I contact if I have a privacy concern or want to submit a formal request?
Email our support team with your registered account name and the nature of your request. For formal actions — data deletion, access requests, corrections — email creates the clearest written trail. Live chat can help you prepare or direct your request to the right process.
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